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Store Policies

Financing

You want your gear now, we totally get it! We can easily set up your purchase with financing through Klarna, so that you can make 4 equal and INTEREST FREE payments. Just contact us any time in-store or online and our team will help you right away. You can also call or text us at 519-831-9911 with any questions, or simply use the LIVE CHAT button on the bottom right of your screen!

Layaways

Axe 'N Gear Music offers a great INTEREST FREE layaway program for those who want to secure the hold of a desired item and/or make payments at your convenience when a complete upfront payment cannot be made. Axe 'N Gear Music retains the item on hold and releases the item to you once payment in full is received or the payment plan is complete. This is a great way to make sure the item you really want remains in the store and out of the hands of other adoring fans.

  • The minimum down payment/deposit required to place an item on layaway is 20% 
  • The maximum length of time available to pay the full balance outstanding on the item purchased is 60 days. After 60 days has expired, the item will be returned to regular stock and sold. Once expired, the deposit is either forfeited or a reimbursement can be requested for store credit for the total amount paid less a 20% restocking fee.

Payment Methods:


We offer you a wide variety of payment options, including: 
Cash, Debit, Etransfer, Visa, Mastercard, American Express, Paypal, Visa Debit through PayPal only, Certified Cheque.
Please understand that nothing ships or leaves the warehouse or store until the item(s) are paid in full.

Price Match Guarantee

Axe 'N Gear Music will match the selling price of any identical product from any Canadian retailer that has that item in-stock. This does not apply to online marketplaces (for example Amazon, Facebook Marketplace, eBay, Kijiji, Reverb). We reserve the right to verify the prospective competitor's pricing. Due to manufacturer restrictions, some products are excluded from this guarantee. Competitors' in-stock items must be a factory-sealed new product and do not include demo models, factory seconds, or floor samples. Does not apply to advertising errors or misprints, special educational prices, rebates, coupons, free or bonus offers, minimum quantity offers, close-outs, liquidations, clearances, financing, or other special offers. 

Privacy

Personal information collected while shopping at Axe 'N Gear Music may include Name, Address, Email, Phone Number etc. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party. Please note if you sign up for our email list, you can unsubscribe at any time. 

Axe 'N Gear Music has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website (www.axengearmusic.ca):

  • We use your IP address to help diagnose problems with our server and to administer our website
  • Our site uses cookies to keep track of your shopping cart
  • Our site's registration form requires users to give us contact information (like their name and email address) which is used to process orders and contact the customer when necessary
  • This site contains links to other external sites; Axe 'N Gear Music is not responsible for the privacy practices or the content for these websites
  • Our site uses order forms for customers to request information, products and services
  • We collect visitor's financial information (like their account or credit card numbers); information that is collected is used to bill the user for products and services rendered and is strictly protected and never shared
  • This site is not intended for the use of minors or individuals under the age of 18

Security Guarantee

This website uses SSL technology to guarantee the safety of all information submitted on our site. Axe 'N Gear Music refuses to sell any information to any outside company. All information submitted on this site will remain confidential.

If you have any questions regarding the information collected or anything else feel free to contact us at any time.

Contact Us

Store Hours

Mon-Fri:  10am - 5pm
Sat:          9am - 5pm
Sun:         Closed


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